1. What Information We Collect

We collect personal information necessary to provide our services and respond to enquiries. This includes:

·      Full name and business name

·      Email address and phone number

·      Project description, requirements, and budget range

·      Timeline preferences and correspondence records

·      Invoice and payment records (we do not store card details)

·      Anonymous usage data via Google Analytics

·      (pages visited, time on site, device type — this does not identify individuals)

2. Why We Collect Your Information

We use your personal information only for the following purposes:

·      To respond to enquiries and provide quotations

·      To deliver, manage, and communicate about your project

·      To issue invoices and process payments

·      To comply with our legal and tax obligations

·      To improve our website and service quality

We do not use your information for unsolicited marketing. We do not sell, rent, or trade your personal information to any third party.

3. Cookies and Analytics

Our website uses Google Analytics to collect anonymous usage data. No personally identifiable information is collected through analytics. You can opt out via your browser settings or the Google Analytics Opt-out Browser Add-on. Our website may use basic session cookies to support site functionality. You can disable cookies through your browser settings at any time.

Storage and Security

Your personal information is stored securely and is accessible only to authorised members of our team. We take reasonable technical and organisational measures to protect your data from misuse, loss, unauthorised access, modification, or disclosure. We do not store payment card information - all payments are processed through secure, reputable third-party payment providers.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

5. Data Retention

We retain your personal information only for as long as necessary:

·      Enquiry data from non-clients is deleted after 12 months

·      Project-related data for active or past clients is retained for 7 years in accordance with Australian tax and business record-keeping requirements (Corporations Act 2001)

6. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers (such as hosting, payment, or communication platforms) solely to assist in delivering our services, and subject to confidentiality obligations. We may also disclose information if required by Australian law, a court order, or a government authority.

7. Cross-Border Disclosure

Some of our service providers may be located outside Australia (for example, cloud hosting or analytics providers). Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles (APPs 8.1). We will not send your personal information overseas unless required and appropriate safeguards are in place.

8. Direct Marketing

We do not send unsolicited marketing communications. We comply fully with the Spam Act 2003 (Cth) in all electronic communications. If you have opted in to receive updates from us, you may unsubscribe at any time by contacting us at support@meridiandigitalx.com.

9. Children's Privacy

Our website and services are directed at businesses and individuals aged 18 and over. We do not knowingly collect personal information from persons under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

·      Access the personal information we hold about you

·      Request corrections to inaccurate or outdated information

·      Request deletion of your information where legally permissible

·      Withdraw consent to be contacted by us at any time

·      Lodge a complaint if you believe your privacy rights have been breached

To exercise any of these rights, contact us at support@meridiandigitalx.com. We will respond within 30 days.

11. Complaints

If you believe we have not handled your personal information in accordance with this Policy or the Privacy Act 1988, please contact us first at support@meridiandigitalx.com. We take all complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Continued use of our website or services after any update constitutes your acceptance of the revised Policy.

Contact: Meridian Digital Services Pty Ltd  |  ABN 28 697 217 155  |  support@meridiandigitalx.com  |  www.meridiandigitalx.com